Refund Policy

Last updated: August 19, 2026

Overview

We want you to be fully satisfied with GhostWriters. This policy explains the terms under which refunds are granted for our subscription plans and credit packs. If you have any questions or require assistance, please contact us at support@ghostwriters.pro.

Subscription Plans

Applies to all monthly and annual subscriptions (Starter, Basic, Pro, Growth, and Enterprise). Plans are billed at the start of each billing cycle through Paddle.

Eligible for Refund

→ Requested within 7 days of the initial charge or renewal
→ Monthly credit consumption is under 10% of the plan allotment
→ Duplicate billing charges resulting from a payment processing error
→ Documented platform outage preventing tool usage

Not Eligible

→ Refund requests submitted after 7 days from the charge date
→ Substantial credit usage (more than 10% of monthly allotment)
→ Subjective dissatisfaction with AI outputs (AI is probabilistic)
→ Forgetting to cancel subscription prior to automatic renewal

Approved subscription refunds immediately revert your account to the Free plan.

Credit Pack Add-ons

One-time credit top-up packs (100 credits, 300 credits, 1,000 credits, 3,000 credits).

Eligible

→ Requested within 7 days of credit pack purchase
→ Zero credits have been used from the purchased pack
→ Duplicate charge confirmed by payment processor

Not Eligible

→ Any credits from the purchased pack have been consumed
→ Requests made after 7 days from purchase timestamp
→ Accounts found in violation of our Terms of Service

Annual Subscriptions

Annual billing provides a discounted yearly rate. If you decide GhostWriters is not right for you, you may request a full refund within 14 daysof initial purchase, provided fewer than 10% of your first month's credits have been consumed. After 14 days, annual plans are non-refundable, but you can cancel auto-renewal at any time.

How to Request a Refund

To submit a refund request, send an email to support@ghostwriters.pro with the following details:

Your GhostWriters account email address
Paddle transaction ID or invoice reference
Date and amount of the charge
Plan or credit pack purchased
A brief description of your reason for requesting a refund

Our billing team will review and process eligible requests within 3–5 business days. Refunds are issued through Paddle back to your original payment method. Depending on your financial institution, it may take 5–10 business days for the funds to reflect on your statement.

Free Tier

The GhostWriters Free tier incurs no charges, and therefore no refunds apply.

Questions about billing or refunds?

Our support team is here to help with any inquiries.

support@ghostwriters.pro